Differentiating your Organisation by Exceeding Customers’ Expectations

Many organisations fail when it comes to understanding their customers and use their intuition for their customers’ needs and experiences. In addition today’s consumers are more sophisticated and more willing to explore alternatives to products and services and how they are delivered. Getting closer to customers and effectively responding to their needs is a great way to boost loyalty and encourage deeper business relationships. Traditionally organisations created or improved long-term relationships and loyalty through Customer Relationship Management (CRM). However CRM tends to analyse and use (historical) quantitative data whereas Customer Experience Management (CEM) focuses on delivering distinctive experiences that delight customers across all contact moments during the customer lifecycle in a consistent way. lees verder…

Waxman Markey may not be perfect and it has yet to pass the Senate, but its passage through the House does move the US closer to a more robust climate change policy. Meanwhile, what of European policy? Europe has always seen itself in the vanguard of introducing renewable energy. However, analysis we have recently completed shows how a lack of a Europe wide framework for renewables is holding the EU back. lees verder…

Hello all! This is a short update on facts and figures:

• Start of the China Bike Ride: 66 days
• Fund raising deadline: 24 days lees verder…

Interest in smart grids has intensified in recent days. In addition to the $4.5bn of public money the US Government has put behind the infrastructure, the passing of the Waxman Markey bill in the House promises more support, which has at least satisfied some of the demands of the GridWise Alliance.  But encouraging smart grid investment remains a challenge.  This week we have published a report with the World Economic Forum exploring how to accelerate smart grid investments. lees verder…

I’ve seen this short movie at an event about HR. The speaker used this movie to emphasize the difference between the current generation of employees and the older generations. It’s definitely something to think about…

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Researched by Karl Fisch, Scott McLeod, and Jeff Brenman

Hello All. This is a special and sad update. Yesterday evening July 9th a magnitude-6.0 earthquake hit China’s southwestern Yunnan Province, with more than 1,260,000 residents involved and one dead, according to China’s National Seismic Network.

lees verder…

The third edition of the Accenture Innovation Awards in the Netherlands is coming up, starting with the official opening of the call for entries. This award recognizes innovative leaders from the Media, Communications and High Tech industry that are active on the Dutch market. The awards also provide insights into the most recent innovative developments in these industries.

Companies that fit the profile can submit their own most innovative concepts until the 31st of July on this website: www.innovation-awards.nl. You can also point the organizing committee to a great concept you know and we should be aware of.

An expert jury will evaluate all concepts on their innovativeness, success and growth potential.  The winners of the ”Blue Tulip” will be honoured during the Innovation Seminar in October.

Next to the prestigious overall Jury Price and the Public Price, there are 7 sub-categories: lees verder…

Hi all and welcome! Let me start with the weekly update and facts:

• Start of the China Bike Ride: 85 days
• End of fund raising: 43 days
• Fund raising balance Charity Event: RMB 330,649 (appr. USD 48,500)
• Fund raising balance personal: RMB 36,594 (appr. USD 5,400)
• Target personal fund raising: USD 10,000 –> Donate!
• To do list: get 2nd and 3rd Hepatitis B vaccination(Hep. A and DTP done). Go to the Chinese Ambassy to arrange visa. Gather information about food, religion, culture, etc.

In this update I will tell you more about the daily planning, distance, etc. lees verder…

I can’t believe it’s starting again already: the road to the third edition of the Accenture Innovation Awards has just been opened. Its starts with the registrations of innovative concepts.

Organizations in the fields of Media, Entertainment, Communications and High Tech can register theirs until July 31. lees verder…

We recently got Telepresence installed in our Amsterdam office. All our France/BeNeLux Marketing MT meeting for example are now through Telepresence instead of conference call. A huge improvement and scary how real the ’shared room’ is. lees verder…