Archive for July, 2012

Differentiation by i-deals

Blog post written by Marielle Sonnenberg. Marielle is a former blogger on Blogpodium and Senior Manager Talent and Organization Accenture Netherlands till September 2012.


How do you think your organization classifies you, from a Talent Management perspective? Most people classify themselves as a talent, but their organizations clearly think otherwise. As 88% of employees who are not seen by their organization as a talent do perceive themselves as a talent for their organization, a potential mismatch is a realistic option. This can lead to employees feeling less committed and having an increased intention to leave their organization.

Differentiating in workforces is therefore not without consequences. Differentiation is however something that is desired by employees, as for instance can be seen in their desire for individualizing parts of their employment relationship (eg. adjusting their employment relationship to fit the individual in terms of content, scope, training needs, way of working, flexibility in working hours and location). Allowing this kind of differentiation between employees should be handled carefully, but has a huge potential in engaging and retaining (talented) employees.

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Werken in Nairobi, Kenia

Eenmaal in Nairobi, Kenia, kon het echte werk beginnen. Iedere ochtend rijden we met het hele team vanuit het appartementencomplex naar kantoor. Huisvesting en vervoer zijn dus geregeld. Gelukkig maar want  de Kenianen rijden erg ‘anders’ ;)

Deze regels zijn er echter ook vanwege de veiligheid van de mensen die hier namens Accenture werken, Read more…

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ICT: de buitenboordmotor van innovatie

Innovatie, vernieuwing en versnelling zijn de kernwoorden van het informatietechnologische tijdperk waarin we thans leven en onderdeel van uitmaken. Innovatie is een kostbaar proces. Het vraagt veel energie en creativiteit, maar kan leiden tot veranderingen met diepe impact op bestaande processen en beschikbare kennis. Het is dan ook geen verrassing als innovatieprocessen traag verlopen. Externe druk, bijvoorbeeld als gevolg van concurrentie en marktwerking, zet daarbij steeds weer aan tot het oppakken van het innovatieproces.

In publieke organisaties lijkt deze druk minder aanwezig, echter door druk vanuit zowel samenleving als politiek worden zij tevens gedwongen steeds efficiëntere dienstverlening en bedrijfsvoering te voeren. Uitstekende kansen voor innovatie zijn vaak waarneembaar wanneer er een sterke externe financiële druk op overheden ontstaat. De taakstelling is een dergelijke impuls van waaruit samenwerkingsinitiatieven zoals Pleio, Open HealthHub en Apps for Amsterdam zijn ontstaan die een paar jaar geleden niet denkbaar waren.

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The 5 benefits of Core Systems Transformation

In the boardroom of any bank, today’s executives are all discussing  the same question: “How can we reduce costs and maintain profit as much as possible in a volatile and increasingly regulated market?”. Credit where credit is due, the income of banks has improved in the recent period. However not due to new credit growth. Improved profitability is still mainly being realized by lowering provisions on bad loans. It also seems unlikely that the returns on equity, as prior to the financial crisis, will return for most banks in the near future.

In reaction to the volatile environment, many banks respond in the traditional manner to the downward pressure on revenues. This includes the elimination of debit rewards, free checking, further reduction of transaction costs and other programs to help compensate for new initiatives and regulations. However, recent research by Accenture shows that many cost initiatives have a negative effect on the long term performance of banks.

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Jeremy Rifkin & the Third Industrial Revolution

On June 26th, Accenture organized, in conjunction with Alliander and the City of Amsterdam, the Masterclass on Jeremy Rifkin’s recent published book and theory: the Third Industrial Revolution. Rifkin’s message is clear: We are on the brink of a mass extinction of our race, potentially already by the end of this century.

Our industrial civilization is at a crossroads. Fossil fuels and resources are facing depletion, ecosystems are majorly disrupted and geographic instability is increasing. We’re facing climate change with cataclysmic consequences and our financial system is evidently on life-support.  Therefore to many it is becoming increasingly clear that we are in need of a new economic narrative for a more equitable and sustainable future.

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The shift to “New ownership”

New connected technology is empowering people, businesses and organizations all over the world to drive personal and societal change on a local and global scale. Due to the Internet people have an increasing awareness of issues and social media is providing a stronger ability to take action. Today’s big challenges can not be solved by one company or one industry anymore, because a new notion of ownership has emerged: people are taking matters back into their own hands as they realize that everyone can potentially fulfill a role regardless of their position or location. Now everyone has the power to do things for themselves on an even greater scale.

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Accenture Development Partnerships training Londen

Ik ben inmiddels in Nairobi, Kenia, maar wilde toch ook nog even iets over mijn Accenture Development Partnerships (ADP) training in London vertellen.

Als je start bij ADP, zowel als stagiaire als medewerker, is het verplicht om een 2-daagse training te volgen. Deze training richt zich voornamelijk op de verschillende kanten van ontwikkelingswerk en de uitdagingen die dit werk met zich mee kan brengen. Zo worden de culturele verschillen besproken, veiligheid, gezondheid, geschiedenis en het verschil tussen werken in de corporate wereld en in de ontwikkelingswereld.

Mijn training vond plaats in Londen en Read more…

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The new focus: service + energy

It’s been dismal and quiet on my blog lately – the silence is a consequence of making those big decisions in life. Mine was a big one – after 12 fun filled years in the Netherlands I have transferred back to my home country, Canada.  A new chapter in my life starts back in Canada and my Accenture blog follows me there but with a bit of a new twist.  I am still ‘Little Miss Customer Service’ but I have added a new dimension to my focus called ‘Energy’.

I grew up in beautiful British Columbia, Canada. It’s a fine place to grow up and a fine place to live again.  We have it all here in BC – after 12 years in Netherlands I can see with clarity how much we take it all for granted (only because we do not know any better).  Let’s take energy.  I never thought much about my water, gas or electricity bill when I lived here.  It was a necessity that was needed and it was at a price that was affordable (if not downright cheap).  Then I moved to Amsterdam where it continued to be a necessity but the price was noticeable (and thus not cheap).   For the first time in my life I started thinking about conservation of energy. Turning off those lights when leaving the room and just washing those dishes by hand rather than run a half empty dishwasher.

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Digitale overheid: focus op burger en best practices

De overheid staat voor de uitdaging met minder mensen meer kwaliteit te leveren. Dat is de strekking van de huidige taakstelling. Maar wat is kwaliteit? Volgens de regering gaat het daarbij in het bijzonder om de beleving van de burger en het bedrijfsleven. In de eerste plaats zal de burger vertrouwen moeten hebben in de kwaliteit van de overheid.

Daarom zal de overheid goed moeten presteren om dat vertrouwen te winnen en te behouden. Online boekhandels, muzieksites, banken en verzekeraars zijn gemeengoed geworden. Door interactieve communicatiemiddelen en applicaties als Facebook, LinkedIn en Wikipedia kunnen gebruikers de inhoud van de webpagina’s zelf bepalen en deze delen met wie ze willen. Deze ontwikkelingen bepalen de verwachtingen van elektronische dienstverlening, ook die van de overheid. Read more…

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Innovate IT Conference 2012 – Cloud security

As enterprise data no longer rests solely within the enterprise data center and the transition to cloud is inevitable, organizations are addressing Cloud computing from a Security and Privacy perspective. Security is often perceived as one of the largest inhibitors for moving to the cloud. During the Innovate IT Conference 2012 I had the opportunity to give a keynote presentation in which I addressed the security challenges of the cloud by highlighting 5 principles for crafting a security strategy for the cloud.

Besides personal data, organizations often deal with Intellectual Property material. This information should not be accessible for competitors and therefore moving this kind of data outside the organization – to the “open” and “accessible” Cloud – many organizations rank Cloud computing as the highest level risk implementations in terms of Security and Privacy.

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