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The Business of Jumping S-Curves

Welcome to the first in a series of posts in which I’ll look at what makes companies genuine high-performance businesses, and discuss why so many fail to make the grade. Are enduringly successful companies simply in the right place at the right time? Can it really just be a matter of luck or is there more to it than that? Accenture has explored this topic in detail over the years, and we’ve identified a number of traits that we believe distinguish the winners from the also-rans of the business world.

So how do a select group of companies outperform their peers over a sustained period? And how do they manage to consistently grow both revenues and profitability, even during economic downturns and market disruptions? Is it down to the business ‘excellence’ that was the focus of so much business literature in the latter part of the 20th century, or is it the ‘greatness’ that everybody was talking about in the early part of the last decade? In 2003, Accenture embarked on a major research project to find out what really sets these companies apart. Over the past eight years, we have looked at over 800 companies across dozens of industries and going back decades. What we found is that truly great companies get to the top and stay there by accomplishing the one thing that evades the majority of companies: they jump the S-Curve of business performance.

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The debate between ‘Plug-in electric vehicles’

Plug-in electric vehicle (PEV) is a catch-all phrase to include both plug-in hybrid electric vehicles (PHEVs) and full electric vehicles (EVs). While this phrase is often used and little distinction made between the two vehicle types, when it comes to consumer demand, these vehicles have very different implications.

However, automotive manufacturers seem to have anticipated the market and drawn a line in the sand favoring one vehicle type over the other, with GM putting its money behind the PHEV, and Renault, BMW and Nissan hedging their bets on the EV. This debate between the PHEV and the EV is one that is most transparent in the market race between GM’s Chevrolet Volt and Nissan’s LEAF, both released in late 2010. In many ways, the initial success ofone over the other is likely to shape the market going forward. Read more…

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What a customer wants….but will it result in loyalty?

Customer service in bankingIn November 2010, the Accenture’s CRM Service Line has conducted a Customer Experience Survey in the Netherlands marketplace. The goal of this survey was to gain insight as to how customers are experiencing key industries and to identify new developments & trends in the market.  A grand total of 4000 end customers (minimum of 1000 per industry) were interviewed via an online questionnaire across the four key industries of: Banking, Telecommunications, Insurance, and Utilities.  In this weeks’ blog I would like to discuss and highlight the key findings from the industries of Banking and Telecommunications. Read more…

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Is this ‘sustainability’ in 2011….?

In the kick-off entry of my blog at the start of the year I promised to ‘share’ my customer experiences…the ‘good ones’ and the ‘not so good ones’.  This week I had what I like to call a “what are they doing…?” moment which falls under the category of ‘not so good ones’.

I received, via the snail mail, a letter from my internet service provider; an organization that has access to my email address.  This organization sent me a letter to inform me that the price of my monthly fee would be increasing by €0,05. After reading the letter twice, I concluded that I was reading it correctly and that this was actually happening. Read more…

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