Comments for Accenture BlogPodium

Comment on A KLM success story: turning a dream into reality by Leslie

Leslie — Tue, 10 Jan 2012 16:19:38 +0000

I will have to agree with Wouter…Too many companies do take their customer’s loyalty for granted…Hopefully this will change views!! Hope all is well with you.

Comment on A KLM success story: turning a dream into reality by Wouter

Wouter — Thu, 05 Jan 2012 18:26:54 +0000

Nice story, Angela! Unfortunately there are still too many companies that take the loyalty of their customers for granted. I hope Roy’s story at the High Performance Marketing Conference 2012 will transfer his vision to other attendees.

Comment on A KLM success story: turning a dream into reality by Wendie

Wendie — Thu, 05 Jan 2012 13:13:14 +0000

Great inspiration to start 2012 with! I would wish more companies I receive ’service’ from would have this view.. I know Youp does too.

Comment on From invention-driven to a systematic scaling model by Darshana J Dave

Darshana J Dave — Thu, 22 Dec 2011 18:25:58 +0000

Mr.Koetzier, as I read this I feel you have sketched my thoughts :) Thanks for sharing this. It has increased my self confidence :)

Comment on Tijd voor reflectie en vakantie by John

John — Thu, 22 Dec 2011 14:49:02 +0000

Gratis tip voor 2012. Peer review en spellingcheck op uitgaande communicatie:

- huwelijk(sreis)
- mij i.p.v. me
- het i.p.v. t

Comment on Information technology will displace DCS by Anjo Wiegerinck

Anjo Wiegerinck — Thu, 01 Dec 2011 10:17:15 +0000

Dear Bert,

I agree, the next is indeed getting more out of the existing data and bring it to value information. However, a large legacy system landscape is out there (prox. 20 year old) and need desperate replacement. All companies would like to use latest technology (like wireless) due to the fact that why would buy old stuff and being prepared for the future.
Like to continue our discussion.

Regards, Anjo

Comment on Information technology will displace DCS by Bert Baeck

Bert Baeck — Tue, 22 Nov 2011 20:43:50 +0000

Dear Anjo,

Very constructive blog post. I agree with your vision “IT will take over”, however I think there’s an important aspect missing.

You point out that wireless is the next step and I think there will be an evolution before that. I try to explain. DCS vendors indeed evolved from a hardware mindset towards a more application focussed mindset. This change of strategy had its clear consequences. Every operational bottleneck during the last decades was solved with the introduction of yet another isolated information system. Some examples: LIMS, ERP, PIMS (historians), Alarm Management software,… The result: the presence of mind boggling quantities of data. Some striking numbers: only 5% of this raw data becomes converted into workable information, only 10% is relational structured and more than 50% of the data has poor data quality…

MES (manufacturing execution systems) meant (or means) a big step forward in process industry however solely connecting databases is not sufficient to turn data into knowledge. To really capitalize on the massive amounts of data, in other words, to become analytically competitive, companies need to think about their information strategy. And from my opinion companies are facing a difficult time converting their incoming data into valuable and usable knowledge due to existing standards and present tools nobody wants to replace (change management).

In my opinion the information strategy should focus more on information, instead of on technology, hereby turning their iT investments – with a lower case i – into IT investments – with a capital I. It’s indicated by sources such as IDC that using predictive technologies doubles the ROI of business intelligence projects/implementations.

A modern information strategy is concentrated on 4 I’s: Information, Integration, Innovation and Intelligence. Companies that use their data smartly, will be able to present a true competitive edge!

To summarize, I think before plants start collecting even more date coming from ‘wireless sensors’ they first need an information centric mindset corresponding with a spot-on information strategy.

Your feedback is always welcome! It’s nice debating on this topic.

Best Regards,
Bert Baeck

(I am managing partner of D square N.V., an R&D company (spin-off of the University of Leuven) with the focus on data mining for process industry so it’s our mission to help plant management in this interesting challenge.)

Comment on Accenture’s History – Transformational outsourcing by Ben Benjabutr

Ben Benjabutr — Wed, 16 Nov 2011 02:26:20 +0000

I absolutely agree that companies shouldn’t only focus on cost reduction side of outsourcing. Because outsourcing allows companies to focus on core competencies, then these competencies should be developed further.

Comment on About this blog by Retentiemanagement in een hybride arbeidsmarkt de toekomst?

Retentiemanagement in een hybride arbeidsmarkt de toekomst? — Tue, 15 Nov 2011 13:27:52 +0000

[...] ambitieuze groepsblog die vrij toegankelijk is voor externen. Mooi voorbeeld in dit verband is het blogpodium van Accenture dat medewerkers vrij baan geeft om kennis, opinies en inzichten met de buitenwereld [...]

Comment on Creating a balanced Innovation portfolio by James Ransdall

James Ransdall — Sun, 13 Nov 2011 01:31:45 +0000

As products become more complex, if simpler in customer experience, innovation must increasingly address the “whole product”, such that services, operational capabilities, human skills, and business models, must all converge in a holistic mode of innovation. iPod and iTunes, product and business model, are only the most obvious example.