As the end of 2011 approachs it time to take a moment to look back at all it has brought and all it has become. What a disappointment. Now I am not trying to be the grinch that stole away the happy holiday feeling but lets’ face it folks, no one really surprised us this year?!
I opened the 2011 year with a positive post about customer service and a challenge question as to whether this would be the year that companies would make the difference or if they would continue to kick-back and let customers scream at the door. As a law abiding Netherlands consumer let me just say I have lost my voice a few times this year. But has all been lost? Can our little Dutch customer service economy be saved? I still really believe so and am awaiting to meet the individuals with the ‘doorzettingsvermogen’ to change the game. Oh where oh where can they be….?





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